STAY AWAY!!!Įdit: I should also add - there are NO CONTACT PHONE NUMBERS for DropBox Support. I have even cancelled my personal DropBox Pro account over this. Please, SpiceHeads, do yourselves a favour, and DO NOT use DropBox for Business. We have even reached out to VISA who stated that this is a COMMON PROBLEM for DropBox subscriptions (lack of response from support, overbilling / overcharging on subscriptions)
There is still no resolution to this case. We have reached out to DropBox support via email 22 times and phone well over 50 times since November 9th. We are still getting the runaround from DropBox support, and no refund has been processed to our original method of payment. We were even told that a refund had been PROCESSED & CONFIRMED to our original payment method on November 9th. I can provide more details if necessary including a time line, but essentially, we were pressured into a DropBox for Business trial, then billed for it, then abandoned once our credit card was processed.Īll attempts to contact DropBox are met with either first level support (even when we provide history / past ticket numbers, we get "This is the first we've heard of this problem! Please provide us your contact & transaction details") or we get bland updates ("We're working hard on a resolution to this issue for you!" or "This request has been forwarded to a member of my team who specializes in this kind of issue"). I am absolutely appalled at DropBox Support! How can they still be in business with sketchy-ass practices like this?
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