If the verification method suggested by Microsoft is not the one you want, or if you no longer have access to it, click or tap on “Use a different verification method” below the “Enter code” field. Typing a security code from your authenticator app So, for example, if you’ve enabled an authenticator app, you should use it to find and type the security code, just like in the following screenshot. Initially, Microsoft asks you to enter a code you receive on your preferred (or configured) alternate authentication method. If you did, then you are in luck, and resetting your Microsoft password should be easy, involving only a step or two: receiving and typing a security code. If you are an active user, you might have provided Microsoft with an alternate email address, a phone number, or a two-step security verification app. That’s why now, Microsoft asks you to verify your identity. You can’t recover your Microsoft password if the company can’t prove who you are. To do a Microsoft password reset, verify your identity Then, press Next.Įnter the Microsoft account on the Recover your account page Step 2. Next, in the “Recover your account” dialog, enter the email, phone, or Skype address associated with your Microsoft account. First of all, go to the Microsoft password reset tool, a special webpage dedicated to helping you recover your Microsoft password. To regain access to your Microsoft services, you can use any computer or device connected to the internet. Use a browser to visit the Microsoft password reset webpage NOTE: If you need a refresher on what a Microsoft account is and why you would use one, read this guide: What is a Microsoft account (Outlook, Xbox, Skype)?. Did you manage to reset your Microsoft account password?.How do I reset my Microsoft password if I can’t get a security code?.
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